Nova Custom Boxes

Refund and Returns Policy

At the Nova Custom Boxes Company. We want you to be happy with your Purchase!


If for any reason you wish to return a product received from The Packaging Company, you can do so by following these steps:

Ensure you have met the conditions at the bottom of this page, to confirm your eligibility.

Contact us via [email protected] in order to obtain your RMA (Return Merchandise Authorization) number.

Return your product (including the packing slip or order confirmation) to the following address:

5829 Wyndham Cir, Unit 305 Columbia, MD 21044

Once we have received and verified your shipment, we will issue a full refund (less shipping) back to your original payment method.

Please note, we cannot take responsibility for any returned item(s) that become lost or damaged during transit.

We recommend using a shipping service that provides you with a tracking number, to secure your shipment and help track the return until it reaches our facility.


Items can be returned for a full credit (less shipping) within 30 days, subject to the following conditions:

Due to the nature of the items, Custom or Made-To-Order items are considered final sale and non-returnable, unless the item is defective.

If you happen to receive a defective item, please notify us at [email protected], so we can help serve you better.

Returns must be in resalable condition, and preferably kept in the original packaging it was sold in, with your packaging slip or order confirmation.

Products returned will be subject to a restocking fee of 15%, unless otherwise authorized by Nova Custom Boxes.

Please note that all returns will be subject to inspection for damage or misuse, prior to the issue of a refund.


Contact us at {[email protected]} for questions related to refunds and returns.